Servertec | Privacy Statement

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At Servertec your right to privacy is very important of us. We want you to feel completely comfortable and secure using our products and services. This is why we created Servertec Privacy Statement on how we use the information we learn about you when you visit our Website (www.servertec.com), when you order from us, when you register software with us, when you ask for support or ask question or whenever you communicate with us. At Servertec we strive to help our customers protect their privacy while using our services and while visiting our Website. To protect your privacy, Servertec has instituted a number of policies that give you information and control. Servertec: Provides a link to this privacy statement on all pages that ask for personal information Will not store or release personal identifying information about you without first obtaining consent Will not knowingly collect or use personal identifying information from children younger than 13. This privacy statement discloses our practices for the gathering and use of information from visitors to our Website, from customers who order from us or who register the software that they have licensed with us, from individuals who ask us for support or who send us a question or from anyone who communicates with us. The information we receive depends on what you do when you visit our Website. What Type of Personal Information Do We Collect and Use? When you ask us for support we ask for information related to your request, normally we ask for the name and version of the Servertec software that you are requesting support for, the name and version of the platform that you are runnning our software on and the name and version of the Java implementation that you are using. We also ask for any specific error message, including stack trace, being displayed and a detail description of the problem that you are having with our software or of the question that you are asking. In the event that we need to contact you at a later time, we ask for your contact information. We ask this information to provide you with the support that you are requesting or to be able to answer your question that you are asking. When you order software from our online store using Share-It, Servertec receives a list of the software that you have ordered and your shipping address. We never receive your payment information from Share-It. Additionally, Share-It requests payment information such as credit card information to properly complete the transaction. We will use your information only to fulfill your order, to contact you about your order or to inform you about updates and upgrades. When you order software directly from Servertec, we ask for your billing information, shipping information, payment information and order information. We will use your information only to fulfill your order, to contact you about your order or to inform you about updates and upgrades. When you register the software that you have licensed from us, we require information about the software that you are registering and your contact information such as your name, e-mail address and mailing address and telephone number. We use this information to identify you when we provide you with support and to inform you about updates and upgrades to the software that you have licensed from us. When you visit our Website to browse or to download, the Website hosting company collects and stores the date and time of the request, the name of the domain from which you access the Internet, the Internet protocol (IP) address of the computer you are using, the browser software you use and your operating system, the date and time you access our Website, the Internet address of the Website from which you linked directly to our Website the method your browser used to make the request, the size of the request, the size of the response and the response time. For example: 2002-03-24 00:04:29 123.123.123.123 - yourdomainname.com 123.123.123.123 80 GET /index.html 200 10985 429 2828 Mozilla/4.75+[en]+(X11;+U;+Linux+2.2.16-22+i686) - We use this information to measure the number of visitors to the different sections of our Website, and to help us make our Website more useful. Generally, we delete this information after one year. We do not use Cookies on our Website. When uou contact us, we only use the return e-mail address to answer the e-mail we receive from you. We do not store or use your e-mail address for any other purpose. If you would like to receive a copy of the information we have about you in our records, please send us an e-mail with your request to privacy@servertec.com Here's what you should know about the security of the information you provide to us ShareIt uses secure socket layer (SSL) encryption to protect the transmission of information you submit to them when you use their secure online order system. All the information you provide them through is stored securely offline. If you send us an email, you should know that email is not necessarily secure against interception. So, if your communication includes sensitive information like your bank account or charge card and you prefer not to use our secure online order forms, contact us by postal mail or telephone rather than email. How Do We Use Your Personal Information? Personal information may be used in several ways: To identify you when providing you with support, to inform you about updates and upgrades and to contact you when your subscription is about to expire. To enable us to respond to you or to process, validate and verify service requests and to perform the requested services. To allow us to charge and invoice you and to contact you regarding changes to the subscribed services. Except for any other purpose that may be stated expressly in this Privacy Statement, Servertec will not use your personal information. Information submitted to us at www.servertec.com as part of online applications for employment or for partner candidates is used by us to evaluate your qualifications for the positions sought. We do not merge, associate or link any registration information you submit to us at our Website with any of the navigational or interest information we gather anonymously through our Website. In case you change your mind about personal information you have given us or if some of it has changed, we will endeavor to provide a way to review, correct, update or remove personal information you have given us. What Kind of Information Do You Share With Others? Except as may be stated expressly in this Privacy Statement, Servertec does not share personal information with third parties. Legal Disclosures There are a limited number of situations where we may disclose your personal information to others without first receiving your consent: (1) when legally ordered to do so by a lawful subpoena or court order, (2) if you violate or breach an agreement with us, (3) if we believe conduct by you will harm the property or rights of Servertec or those of Servertec's clients, (4) under exigent circumstances to protect the physical safety of Servertec, its employees, users or the general public, (5) in connection with the sale of all or substantially all of our company's assets or the sale of the entire business or (6) in order to validate credit card numbers for charging for software or services ordered. Aggregate Information Servertec does not aggregate information nor share aggregate statistical information. Links To Third-Party Websites Servertec's Website links to documents located on Websites maintained by numerous corporations, organizations and individuals. Once you access an individual document that links you to another Website, you are subject to the privacy statement of the Website containing that document This privacy statement applies only to Servertec and its Website, www.servertec.com. Users of our Website should be aware that through links they could be directed to other Websites that we do not control. For example, if you place an on online order or if you click on a link to external Website, the click takes you off the Servertec Website and sends you to a Website controlled and operated by a third party. These Websites may send you cookies, collect your personal information or provide offensive content. Servertec has no control over the privacy policies or practices of these other Websites, and Servertec is not responsible for the privacy practices or the content of Websites to which we link or list. Servetec takes no responsibility for the products, services, policies or actions of third parties or the content of third party Websites. In addition, Servetec will not censor or edit the content of Websites on the World Wide Web. We encourage you to be aware when you are leaving our Website and to read the privacy policies of each Website you visit. Your Acceptance By using our Website, you signify your agreement to the privacy polices described in this document. If you do not agree with our privacy policies, please do not use our Website. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our Website's front page. Cookies Servertec does not use cookies to identify, monitor or track you. We do not merge or associate cookie information with any personally identifiable information obtained by us or from third parties. A "cookie" is a small text file that a Website can place on your computer's hard drive in order, for example, to collect information about your activities on the Website or to make it possible for you to use an online "shopping cart" to keep track of items you wish to purchase. The cookie transmits this information back to the Website's computer which, generally speaking, is the only computer that can read it. Most consumers do not know that "cookies" are being placed on their computers when they visit a Website. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a Website attempts to place a "cookie" on your computer. IP Addresses An IP address is a number assigned to your computer whenever you surf the Web. IP addresses are not personally identifiable information and we have never had the ability to determine your identity based upon your IP address. Internet Service Providers (ISPs) usually randomly assign IP addresses at the time of dial-up. For other local area network (LAN) or cable modem users, the ISP or network may permanently assign a specific IP address to a particular computer or other device connected to that network. Anytime you connect to a Website on the Internet, the computers communicating with each other exchange IP addresses. IP addresses can reveal things like what part of the world you're connecting from, or which Internet Service Provider you are using, but they do not reveal who you are. Web Beacons Our Web pages do not contain electronic images (called a "single-pixel gif" or "Web beacon"). In general, any electronic image viewed as part of a Web page, can act as a Web beacon. Web beacons are typically very small, 1 by 1 pixel size, banner like files, but their presence can be easily seen within Internet Explorer by clicking on "View" and then on "Source." Web beacons are so small in order to hide them from view. Computer Profiles We do not collect nor store information about your computer. Security Our Website has physical, electronic and managerial security measures in place to protect the loss, misuse and alteration of the information under our control. We take many measures to protect this information while it is stored, including: We use Secure Socket Layer (SSL) connections with 128-bit encryption for certain transactions and confidential data. When you use a secure browser, all information you submit to us is transmitted to us over the Internet in a encrypted form. Every secure page has been secured with a digital certificate issued by a third party certification authority. This is shown via the "site certificate" that sits on all secure pages. To view this certificate, click on the image of the closed lock or the solid key on the bottom bar of your browser window. We monitor system and application activity logs to identify any unusual activity, from authorized and/or unauthorized individuals accessing our systems and/or making changes to stored information, for investigation. We regularly perform preventative system maintenance and monitoring to ensure the security of our data systems. Except for our Website, all our servers are maintained in our own facilities in secured access, locked facilities. Backup tapes are also stored in a secure, off-site location. All our employees sign confidentiality agreements and only our employees who need information to perform their job and who have passed background checks are granted access to personally identifiable information or any other confidential data. You do not need to set up an account nor provide a user id and password to use our Website, because we do not require you to establish your identity when you visit our Website. However, if you have a subscription for one of our software products we will provide you with a user id and password used to access software downloads. We recommend you do not divulge your user id and password to anyone. Servertec will never ask you for your user id and password in a telephone call or e-mail. You are responsible for the secrecy of your user id and passwords. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. You can report network abuse and any risk of security violations to us by e-mailing security@servertec.com. Children Because we care about the safety and privacy of children online, we comply with the Children's Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying FTC regulation establish United States federal law that protects the privacy of children using the Internet. Servertec does not knowingly collect contact or personal information from children under 13. Our Website is not intended to solicit information of any kind from children under 13, and we have designed our Website to block our knowing acceptance of information from children under 13 wherever age related information is requested. It is possible that by fraud or deception we may receive information given to us or pertaining to children under 13. If we are notified of this, as soon as we verify the information, we will immediately delete the information from our servers. If you want to notify us of our receipt of information by children under 13, please do so by e-mailing us at privacy@servertec.com. Opt Out At Servertec, we believe in preserving your choice. Accordingly, we provide a way for you to opt out of receiving information from us that you have previously requested. To immediately remove your email address, send a blank e-mail to optout@servertec.com. Unsolicited E-mails Received by You Servertec does not condone Spam and does not send unsolicited e-mails. Servertec does not send e-mails to anyone who has requested we do not contact them. Any e-mails that we send are only sent to those who have taken affirmative steps for them. To stop receiving e-mails from Servertec, send a blank e-email to optout@servertec.com. Questions If you have any questions about this privacy statement, our online practices, or your dealings with our Website, you can contact: privacy@servertec.com.
top of page Copyright © 1998-2005 Servertec. All rights reserved. Privacy Statement. Last Modified: Sun Sep 04 14:56:08 EDT 2005