Now enter the following commands:
cat /var/log/boot.msg > info.txt cat /etc/init.d/boot.local >> info.txt cat /etc/lilo.conf >> info.txt cat /etc/fstab >> info.txt lsmod >> info.txt cdrecord -scanbus >> info.txt cat /proc/scsi/scsi >> info.txt ls -l /dev/cdrecorder /dev/cdrom /dev/dvd >> info.txt grep INITRD_MODULES /etc/rc.config >> info.txt hwinfo --cdrom >> info.txt
In this way you have created the file /tmp/info.txt. This file contains the information on your CD-writer. Please send the contents of this text file in ASCII format to support@suse.de. Do not use any encoded attachments! Please enclose your registration code. Wait for the confirmation SuSE that your e-mail has been received, then call the SuSE Advanced Support Service - Multimedia under:
Germany 0190-86 28 03 (EUR 1.86/min) Austria 0900-47 01 13 (EUR 1.80/min) Switzerland 0900-70 07 13 (SFR 3.13/min) Great Britain 0906-66 60 013 (£ 1.50/min) The Netherlands 0900-20 22 163 (EUR 0.70/min) Dutch-speaking Belgium 0903-41 023 (EUR 1.11/min) French-speaking Belgium 0903-41 033 (EUR 1.11/min)