Collecting CD-Writer Information

Support knowledgebase (thallma_0190_brenner)

Situation

You would like to submit information on your CD-writer and its configuration to the SuSE Advanced Support Service.

Procedure

Please proceed as follows:

  1. Start your Linux system.
  2. Log in as a user and start your desktop.
  3. In KDE, press the key combination ALT+F2.
  4. Enter "xterm" in the box.
  5. Click on "Execute".
  6. A new window will pop up; enter the command "su".
  7. Now enter the root password.
  8. Enter the command "cd /tmp".

Now enter the following commands:

cat /var/log/boot.msg > info.txt
cat /etc/init.d/boot.local >> info.txt
cat /etc/lilo.conf >> info.txt
cat /etc/fstab >> info.txt
lsmod >> info.txt
cdrecord -scanbus >> info.txt
cat /proc/scsi/scsi >> info.txt
ls -l /dev/cdrecorder /dev/cdrom /dev/dvd >> info.txt
grep INITRD_MODULES /etc/rc.config >> info.txt
hwinfo --cdrom >> info.txt

In this way you have created the file /tmp/info.txt. This file contains the information on your CD-writer. Please send the contents of this text file in ASCII format to support@suse.de. Do not use any encoded attachments! Please enclose your registration code. Wait for the confirmation SuSE that your e-mail has been received, then call the SuSE Advanced Support Service - Multimedia under:

     Germany     0190-86 28 03 (EUR 1.86/min)
     Austria     0900-47 01 13 (EUR 1.80/min)
     Switzerland 0900-70 07 13 (SFR 3.13/min)
     Great Britain 0906-66 60 013 (£ 1.50/min)
     The Netherlands 0900-20 22 163 (EUR 0.70/min)
     Dutch-speaking Belgium 0903-41 023 (EUR 1.11/min)
     French-speaking Belgium 0903-41 033 (EUR 1.11/min)


Keywords: 0190, WRITER, SUPPORT, INFORMATION

SDB-thallma_0190_brenner, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 26. Nov 2001
SuSE Linux AG - Last generated: 01. Mär 2002 by glazzar (sdb_gen 1.40.0)